Scope and Use of These Terms
These terms apply to your use of the BuildSci website and purchases of physical products through our online store. Please read them, together with our shipping and return policies and any product-specific information, before placing an order. By using the website or placing an order, you agree to these terms to the extent permitted by applicable law.
Nothing in these terms limits any consumer rights or remedies that cannot lawfully be excluded or restricted.
Accounts, Product Information and Orders
Your Information and Account
Please provide accurate and complete information when placing an order or contacting us, including your contact details and delivery address. Let us know promptly if information relevant to an order needs to be corrected. Changes may not be possible once an order has been processed or dispatched.
If you create an account, you are responsible for keeping your login credentials confidential and notifying us promptly of any suspected unauthorized use. An account is not required unless expressly indicated during checkout.
Product Information
We make reasonable efforts to keep product descriptions, images, specifications, prices and availability accurate. However, errors or omissions may occur. Product images are illustrative, and colors or finishes may appear different depending on lighting and screen settings.
Before ordering glass decorative wall tiles, review the listed dimensions, materials, finish and installation information to assess suitability for your project. Where necessary, seek advice from a qualified installer. This does not affect your right to receive products that conform to their description and applicable legal requirements.
Order Submission and Acceptance
Submitting an order is a request to purchase the selected products. An automated acknowledgment confirms receipt of your order but does not, by itself, confirm that we can fulfill it. We will communicate order acceptance or any issue affecting fulfillment through the contact details you provide.
We may be unable to accept or fulfill an order for reasonable reasons, such as unavailable stock, an unsupported delivery address, payment authorization failure, suspected fraud or an obvious pricing or product-description error. Where an issue arises, we will notify you and, where appropriate, offer available options before proceeding. We will not charge a corrected price without your agreement.
If we cancel an order or cannot supply an item for which payment has been taken, we will arrange the appropriate refund in accordance with applicable law. If you wish to change or cancel an order, contact us promptly; available options depend on its processing status, our policies and your statutory rights.
Prices, Taxes, Promotions and Payment
Prices and any applicable delivery charges, taxes or other charges collected by us are those displayed on the website and at checkout for your order. Please review the order total before submitting payment. Any import duties or destination charges not collected at checkout are subject to applicable requirements and our shipping policy.
Promotions are subject to the conditions displayed with the relevant offer. Price changes generally apply to future orders and do not, by themselves, change the price of an accepted order.
Available payment methods are shown at checkout. You must be authorized to use your chosen payment method and provide the information reasonably needed to process the transaction. Order processing may depend on successful payment authorization or receipt of payment. If payment cannot be completed, we may ask you to use another available method or cancel the affected order.
Shipping and Delivery
BuildSci offers worldwide shipping, serving major international markets including the United States, Canada, Australia and the United Kingdom, as well as other supported countries and regions. Availability for a particular destination or product is subject to our shipping policy and the delivery options available for your order.
Please review our shipping policy and the information shown at checkout for applicable delivery arrangements, charges and estimates. Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise. Carrier operations, customs processing and events outside our reasonable control may affect delivery.
Please provide a complete and accurate delivery address. If an address error or delivery issue arises, contact us promptly so that we can help assess available options. Any related charges or remedies will be handled under our shipping policy and applicable law.
If your shipment arrives damaged, incomplete or otherwise incorrect, contact us as soon as reasonably possible. Photographs of the packaging and affected products may help us investigate. This request does not limit your statutory rights.
Returns and Refunds
Returns, exchanges and refunds are handled in accordance with our return policy and applicable consumer law. Please review that policy before purchasing and follow its instructions when requesting a return or reporting a problem.
Eligibility, return procedures, any applicable costs and refund arrangements are governed by that policy, subject to your statutory rights. Nothing in these terms or our return policy excludes remedies available under applicable law for faulty, damaged, misdescribed or otherwise nonconforming products.
Intellectual Property
Website content, including text, product photographs, graphics, logos and design elements, is owned by BuildSci or used with permission from the relevant rights holders. Third-party names, trademarks and materials remain the property of their respective owners.
You may view and use the website for personal shopping purposes. Except as permitted by applicable law or with the relevant rights holder’s permission, you may not reproduce, distribute, modify or commercially exploit protected content.
Responsible Use and Limits of Liability
You must not use the website for unlawful or fraudulent activity, attempt to gain unauthorized access to accounts or systems, introduce malicious software, or interfere with the website’s operation.
We take reasonable care in operating the website, but do not promise uninterrupted or error-free access. Where reasonably necessary, access may be limited for maintenance, security or technical reasons.
To the extent permitted by applicable law, our responsibility for losses arising from use of the website or a purchase is limited to losses that are reasonably foreseeable and caused by our breach of these terms or failure to exercise legally required care. We are not responsible for losses to the extent they are caused by your misuse of the website or products, or by a failure to follow appropriate installation or care instructions, unless applicable law provides otherwise.
No limitation in these terms excludes or restricts liability for fraud, death or personal injury caused by negligence, or any other liability or consumer right that cannot lawfully be excluded or restricted.
Events Beyond Our Reasonable Control
Events beyond our reasonable control, such as natural disasters, severe weather, transport disruptions or government restrictions, may delay or prevent performance. If an event materially affects your order, we will take reasonable steps to inform you, reduce its impact and explain available options. Such events do not remove any cancellation, refund or other rights you have under applicable law.
Disputes and Applicable Law
If you have a concern about an order or these terms, please contact us first so that we can try to resolve it fairly. Providing your order details and a description of the issue will help us review your concern.
These terms and any dispute are subject to applicable law, including any mandatory consumer protections that apply to you. Attempting to resolve a concern with us does not prevent you from pursuing remedies or dispute-resolution procedures available under applicable law.
Changes to These Terms
We may update these terms to reflect changes to our website, business practices or applicable requirements. Updated terms will be posted on this page and apply prospectively from publication, unless a different effective date is stated or applicable law requires otherwise. Changes will not retroactively alter an accepted order unless required by law or agreed with you.
Contact Us
For questions about these terms, an order or our policies, please contact BuildSci through our contact page: https://build-sci.com/contact-us/.
