This policy explains how BuildSci handles personal information in connection with its online store, purchases of glass decorative tiles and related products, customer accounts, and customer inquiries. It applies to information processed through our website and related order and support communications. It does not cover third-party websites or services, which have their own privacy policies.
Information We Process
The information we process depends on how you interact with our store and the services you use. It may include:
- Contact information: Your name, email address, telephone number, and billing or delivery address, as needed to respond to inquiries or fulfill orders.
- Order and delivery information: Products purchased, quantities, order details, delivery instructions, shipment status, and information relating to returns, refunds, or other order requests.
- Account information: If account creation is available and you create an account, your account details, login credentials, saved addresses, and order history.
- Payment-related information: Information needed to arrange payment, confirm payment status, and process refunds. The information available to us depends on the payment method and payment service used. Payment providers may process payment credentials under their own privacy policies.
- Communications: Information you provide when contacting us, including questions, feedback, and details needed to resolve a customer service request.
- Technical and usage information: Depending on the services and website features in use, information such as an IP address, browser type, device information, pages visited, and interactions with the website may be processed.
Where information is necessary to process an order or respond to a request, choosing not to provide it may prevent us from completing that transaction or providing the requested assistance. Please avoid sending sensitive personal information that is not needed for your inquiry.
How We Use Information
We use personal information as needed for the following purposes:
- Receiving, confirming, and fulfilling orders, including coordinating payment, delivery, returns, and refunds.
- Providing order updates and responding to product questions, delivery inquiries, and other customer support requests.
- Creating and maintaining customer accounts, where available.
- Operating, maintaining, troubleshooting, and improving the website and shopping experience.
- Protecting the website, customers, and transactions, including detecting and preventing fraud, unauthorized access, and misuse.
- Maintaining necessary business records, resolving disputes, and meeting applicable legal obligations.
Where applicable law requires a legal basis for processing, the basis depends on the purpose and circumstances. It may include performing a contract or taking steps at your request before a purchase, complying with legal obligations, pursuing legitimate interests where permitted and appropriately balanced against your rights, or obtaining your consent where required.
Cookies and Similar Technologies
The website may use cookies and similar technologies to support features such as shopping carts, checkout, account sessions, saved preferences, and security. Depending on the services enabled, these technologies may also help us understand website use and improve performance.
You can manage cookies through your browser settings and, where provided, through the website’s privacy or cookie options. Depending on applicable law, consent may be requested before non-essential technologies are used. Blocking or deleting certain cookies may affect the functionality of the shopping cart, checkout, or account features. Browser settings may not control every type of similar technology.
How Information May Be Shared
We may share information with service providers and other recipients when necessary for the purposes described in this policy. Depending on the services used, these may include:
- Payment service providers: To process payments, confirm transactions, assist with fraud checks, and handle refunds.
- Shipping and delivery providers: To arrange delivery, provide shipment updates, and address delivery issues.
- Hosting and technical service providers: To host, maintain, secure, and support the website and related communications.
- Analytics providers, where used: To help understand website performance and usage, subject to applicable consent requirements.
- Professional advisers or authorities: Where reasonably necessary to obtain professional advice, comply with applicable law or a valid legal request, resolve disputes, or protect legal rights and safety.
Sharing should be limited to information relevant to the recipient’s role and the purpose involved. Some recipients, including certain payment providers, may act independently and process information under their own privacy policies.
International Processing
Depending on where service providers operate, your information may be processed in a country other than the one where you live. Where applicable law requires protections for international transfers, appropriate safeguards must be used. You may contact us for information about transfer arrangements relevant to your information.
How Long We Keep Information
We retain personal information only for as long as necessary for the purposes for which it was collected, including fulfilling orders, providing support, maintaining required records, resolving disputes, and meeting applicable legal obligations. Retention periods depend on the type of information, the nature of the relationship, and relevant legal requirements. When information is no longer needed, it should be deleted or anonymized, subject to applicable obligations and reasonable technical limitations.
Your Rights and Choices
Depending on where you live and the laws that apply, you may have the right to:
- Request access to personal information held about you and receive a copy.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information, subject to applicable exceptions.
- Request restriction of certain processing or object to processing in specified circumstances.
- Receive certain information in a portable format, where this right applies.
- Withdraw consent where processing relies on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
- Raise a concern with the relevant privacy or data protection authority, where applicable.
To make a request, please use the contact page below. We may need to verify your identity before acting on a request. Rights are not absolute, and some information may need to be retained to fulfill orders, meet legal obligations, or establish, exercise, or defend legal claims. Requests will be handled within the requirements of applicable law.
Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. Security measures should be proportionate to the nature of the information and the risks involved. No website, electronic transmission, or storage method can be guaranteed to be completely secure. If you have an account, keep your login credentials confidential and contact us if you suspect unauthorized use.
Changes to This Policy
We may update this policy to reflect changes in website features, services, data practices, or applicable requirements. Updates will be published on this page. Where required by law, we will provide additional notice or request consent for relevant changes.
Contact Us
For questions about this policy, concerns about how personal information is handled, or requests to exercise applicable privacy rights, please contact BuildSci through our contact page: https://build-sci.com/contact-us/.
