This policy applies to physical products purchased from BuildSci at build-sci.com, including glass decorative wall tiles. Return arrangements depend on the product, the reason for the return, and applicable requirements. Nothing in this policy limits any mandatory consumer rights that apply to your purchase.
Return Conditions
Please contact us promptly if you wish to return an item. Contact us through https://build-sci.com/contact-us/ to confirm the return request period and arrangements applicable to your order before sending anything back.
For change-of-mind returns, items should generally be unused, uninstalled, and in reasonably good condition. Where applicable, please retain original packaging, accessories, and any components supplied with the product. These general conditions do not override your rights concerning faulty, damaged, or incorrectly supplied goods.
Depending on the nature of the item and the information provided on its product page, some products may have return restrictions, such as custom-made or made-to-order items, hygiene-sensitive products, or consumable or perishable goods, where applicable. Glass decorative tiles are not automatically excluded from returns simply because of their product category. Any restrictions remain subject to applicable consumer rights.
How to Request a Return
- Contact us through https://build-sci.com/contact-us/ with your order number, the item you wish to return, and the reason for your request. For damage, defects, or incorrect items, please include photographs if reasonably possible.
- Wait for return instructions and confirmation of the arrangements applicable to your order, including the return destination and any shipping requirements. Please do not send items back before receiving these instructions.
- Pack the items securely, particularly glass tiles, to help prevent damage during transit. Include the order information requested in the return instructions and retain proof of shipment.
- Once the returned goods are received, we will inspect them and confirm the outcome of your request. Any applicable refund will then be processed.
If a problem makes returning the item difficult or unsafe, please contact us before attempting to ship it.
Refunds
Approved refunds will generally be issued to the original payment method. If that is not possible, we will contact you to discuss an appropriate alternative, subject to applicable requirements.
We will confirm the refund amount and any applicable shipping adjustments based on the reason for the return, the condition of the goods, and applicable rules. We will also communicate the status of your refund. The time it takes for a refund to appear in your account may depend on your bank, card issuer, or payment provider.
Return Shipping Costs
Responsibility for return shipping costs will be confirmed based on the reason for the return, the condition of the product, and applicable requirements. Arrangements for a change-of-mind return may differ from those for faulty, damaged, or incorrectly supplied goods.
Please contact us before arranging return shipping so that we can clarify the shipping method, costs, and any available return arrangements.
Exchanges
Exchanges depend on stock availability, the condition of the item, and the circumstances of your request. Please contact us first to confirm whether an exchange is available and how it would be handled. This does not limit any replacement or other remedy available under applicable consumer rights.
Damaged, Faulty, or Incorrect Items
Please inspect your delivery when reasonably possible. If your tiles or other items arrive damaged, appear faulty, or do not match your order, contact us promptly with your order details and a description of the issue. Where reasonably possible, retain the packaging and provide photographs of the goods and packaging to help us assess the problem.
These issues are handled separately from change-of-mind returns. We will work with you to determine an appropriate remedy, which may include a replacement, refund, or another suitable solution, depending on the circumstances and applicable requirements. General return conditions or product-specific exclusions do not remove your mandatory rights in relation to these goods.
Contact Us
For return requests, refund questions, exchanges, or help with an order, please contact BuildSci through https://build-sci.com/contact-us/.
