Shipping Coverage
BuildSci offers worldwide shipping to major international markets, including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Availability for your specific delivery address and the shipping options offered will be confirmed at checkout.
Order Processing and Dispatch
Orders are prepared for dispatch after payment is confirmed and order details have been verified. Processing time may vary depending on product availability, order size, and the packaging required for glass decorative tiles. Any applicable processing estimate will be provided at checkout or in your order confirmation.
Processing and transit are separate stages. An order confirmation does not mean that your order has been handed to a carrier. If an issue affects preparation or dispatch, we will contact you using the details provided with your order.
Estimated Delivery
Available delivery estimates will be shown at checkout, in the shipping options, or in your order confirmation. These estimates depend on the destination and delivery method and should be read alongside any stated processing time.
Delivery estimates are not guaranteed arrival dates. Actual transit times may be affected by carrier operations, peak shopping periods, weather, remote delivery locations, and customs clearance.
Shipping Costs, Taxes, and Import Fees
Shipping charges are subject to the actual amount displayed at checkout. Costs may vary according to the delivery destination, selected shipping method, and the size and weight of your order. Please review the final charges before placing your order.
Applicable taxes collected by BuildSci will be shown at checkout. International shipments may also be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country or carrier. Unless checkout explicitly states that these charges are included or prepaid, they are the recipient’s responsibility and may need to be paid before delivery.
For information about potential import charges or local import requirements, please consult your local customs authority before ordering.
Order Tracking
Where tracking is available for the selected shipping method, tracking details will be provided after dispatch. A tracking number may be issued before the carrier records its first scan, so tracking updates may not appear immediately.
The frequency and detail of updates depend on the carrier and destination. Not all shipping methods provide real-time tracking, and updates may be limited during international transfers or customs clearance. If tracking appears stalled or you need help locating a shipment, please contact us so we can review the available information and follow up where appropriate.
Address and Delivery Issues
Please provide a complete and accurate delivery address, including any required unit number, postal code, and contact details. If you notice an error after ordering, contact us as soon as possible. We will check whether a correction is possible, but changes cannot be guaranteed once an order is being prepared or is in transit.
If no one is available to receive a shipment, follow any redelivery or collection instructions provided by the carrier. Where a signature, appointment, or customs payment is required, timely action may be necessary to avoid a failed delivery or return.
If a shipment cannot be delivered because of an incorrect or incomplete address, missed collection, refused delivery, or unpaid import charges, contact us to review the next steps. If the shipment is returned, we will assess its return status and condition before confirming available options. Any applicable address-correction, redelivery, return, or reshipping charges will be explained before you agree to a further shipment. Refund eligibility, if applicable, will be reviewed under the relevant return terms and applicable law.
If your package arrives damaged or items appear to be missing, please contact us promptly. Retain the packaging and, where possible, take photographs of the package and affected tiles so we can assess the issue and help arrange an appropriate resolution.
Shipping Delays
Peak-season demand, severe weather, carrier disruptions, customs inspections, and delivery to remote areas can extend transit times. If we become aware of a significant issue affecting your shipment, we will share available information and help you understand the next steps.
If your order has not arrived within the estimate provided, please contact us. We will review the shipment status, assist with carrier inquiries where available, and work with you toward an appropriate resolution.
Contact Us
For questions about shipping availability, order dispatch, tracking, or delivery issues, contact BuildSci through https://build-sci.com/contact-us/. Please include your order number and a brief description of your question so we can assist you efficiently.
